Downey Regional Medical Center (DRMC) has one of the busiest Los Angeles County emergency departments. The personnel in our Emergency Care Center (ECC) are highly trained to respond to all emergencies and meet the specialized needs of our patients and visitors.
The collaborative team effort is supported by board-certified emergency physicians, nurses specially trained in emergency care, and other dedicated medical and administrative personnel. We also have bilingual staff available to our patients. The design of the ECC is approved for pediatric cases by the Department of Health Services and all nursing staff is certified in Pediatric Life Support.
DRMC’s Emergency Care Center uses a Triage System, whereby patients with the most severe and life threatening conditions are treated first. The ECC utilizes standardized procedures to expedite care to those in most critical situations.
Our ECC team does their best to respond as quickly as possible, 24 hours a day, seven days a week. Your patience is appreciated as we strive to give each one of our patients thorough and expert care.
When to Call 911:
• Symptoms of a heart attack: severe chest pain, sweating, shortness of breath
• Severe bleeding or blood loss
• Difficulty breathing
• Seizure lasting more than five minutes
• Suspect spinal or neck injury
Guidelines for using the Emergency Care Center:
When you or someone you care about is ill or injured, you naturally want the situation addressed immediately. Knowing what to look for and how to respond to certain situations can help you separate true emergencies from conditions that can be treated at home or in the doctor’s office.
Please do not use the emergency room for primary care. Before the need for treatment arises, discuss with your doctor what to do about routine care after office hours and in emergency situations. This will help prevent delays in treatment for serious and life-threatening situations.
Here are some tips for being prepared should an emergency occur:
- Be familiar with the fastest route to the local ER.
- Appoint one person as the spokesperson for the patient.
- Explain the patient’s problem clearly, thoroughly and calmly. Don’t omit information since doing so could put the patient’s health at risk.
- Keep a list of the patient’s allergies and current medications.
- Reassure children that the hospital staff is here to help them.
- Keep in mind that how quickly you are seen in an emergency room depends on the extent of your injury as well as how busy the ER is. Patients are not necessarily seen in order of their arrival.
- If asked to wait, stay calm.
- Understand that when additional tests are needed such as x-rays or lab work, it may take some time to get the results back and to determine the best method of treatment.
- For the welfare of the patient, we suggest only one person accompanies the patient inside the ER area. This person can serve as a liaison between the physician and family waiting in the lobby.